The Basic Co ship Australia wide

International orders to certain destinations applicable via shipping availablity.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Orders that are placed by 11:00AM will be picked and shipped on that same day.

Please also note that the shipping rates for many items we sell are weight-based.

The weight of any such item can be found on its detail page. The weight of items will be rounded to the nearest gram.

RETURNS POLICY FOR ONLINE PURCHASES MADE AT THE BASIC CO

We always endeavour to provide the highest quality products for purchase from our online store but if you're not completely happy with the item/s you purchased we will happily exchange or refund any full or promotional price purchase within 14 days of date of delivery.

If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 30 days of delivery to receive a refund or exchange.

A return label will be provided. After 30 days, the product is nonrefundable.

If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 14 days from delivery for a full refund or exchange.

All refunds will be credited back to the original payment method.

SHBS is not responsible for covering these shipping costs.

PLEASE SEND ALL ONLINE RETURNS TO:

THE BASIC CO
Shop 14/7 O'Connell Terrace Bowen Hills QLD 4006

Also send tracking number & order number to: hello@thebasicco.co

To obtain an exchange or refund purchased on-line to a store, the following return policy conditions: Item/s must be returned within 30 days of receipt of date of delivery Item/s must be in original saleable condition with all labels and tags attached.

The tax invoice must be presented as proof of purchase Exclusions We do not accept refunds on items purchased on sale.

Please note that NO REFUNDS are permitted on sale items.

We want you to love your purchase from our online store but if you're not completely happy with the item/s you purchased we will happily exchange or refund any full or promotional price purchase within 30 days of date of delivery. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 60 days of delivery to receive a refund or exchange.

A return label will be provided. After 60 days, the product is non-refundable. If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange.

All refunds will be credited back to the original payment method. The Basic Co is not responsible for covering these shipping costs.

Items can be returned by post to our online store.

Non-returnable items:

Some health and personal care items If a product should be deemed defective due to a manufacturer defect, please contact us via email within 7 days of purchase.

All returns will be managed on a case by case basis.

All returns that are not the result of a manufacturer defect must be unopened and in the original packaging.

Return packages must be sent with tracking details and the products must be sufficiently protected from damage.

The Basic Co is not responsible for any items lost in transit or for any breakages that occur in transit. For returns that are due to change of mind or that are not the result of a manufacturer defect these will incur a restocking fee of 15% of the product value.

For exchange requests, please be mindful that the time taken for your exchanged products to be received will depend on where you live.

Refunds will be made using the original method of payment.

If the original method of payment is unavailable, a credit note will be issued. If you have any questions about the Returns and Shipping Policy, please contact us before making a purchase:

Phone: 0420 989 522
Email: hello@thebasicco.co

Please ensure you check your address thoroughly. If you provide us with an incorrect address, we are not responsible for re-delivering the goods.

Our return policy is in addition to your rights under Consumer Rights Act.